Complaints Procedure

Our aim is to provide a first class service, however, if you wish to register a complaint, please contact us by writing to:

Neil WIllies Insurance Brokers Ltd,
Swan House, 20 High Street,
Studley, Warwickshire,
B80 7HJ

Or phone 01527 857611

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Conduct Authority, for an independent assessment and opinion.

The FOS Consumer Helpline is on 0800 023 4567 and their address is:

Financial Conduct Authority,
Exchange Tower,
London,
E14 9SR

Website: financial-ombudsman.org.uk

Specialising in all types of Commercial, Industrial and High Net Worth insurance Policies

• Business Combined Insurance
• Restaurants, Pubs & Hotels
• Property Owners Insurance
• Contractors Insurance
• Motor Fleet Insurance
• Professional Indemnity
• Directors & Officers Liability
• Office Insurance
• Surgery Insurance
• Cyber Insurance
• Marine Insurance
• Loss Recovery Insurance
• Tradesmen Combined Insurance
• Public Liability
• Employers' Liability
• Shop Insurance
• Retail Insurance
• Contractors Insurance
• Risk Management
• High Net Worth Home Insurance
• Family Fleet Insurance
• Travel Insurance