Complaints Procedure

Complaints Procedure

Our aim is to provide a first class service, however, if you wish to register a complaint, please contact us by writing to:

Neil Willies Insurance Brokers Ltd,
Swan House, 20 High Street,
Studley, Warwickshire, 
B80 7HJ

Or, by phone Telephone 0800 542 0672

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, for an independent assessment and opinion. 

The FOS Consumer Helpline is on 0800 023 4567 and their address is:

Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR

Website: financial-ombudsman.org.uk